Google Maps - Group Trip Feature
Summary
Identified a market gap and designed a Group Trip feature for Google Maps, enabling collaborative planning and reinforcing competitive positioning in the dynamic travel tech space.
About
Dynamic Business Analyst and aspiring Product Manager with 1.8+ years of experience transforming complex business needs into actionable, user-centric solutions. Proven ability to identify market gaps, drive product enhancements, and optimize user experiences, notably increasing user engagement by 40% and reducing rework by 30%. Eager to leverage strong analytical and cross-functional collaboration skills to deliver impactful product strategies and achieve business objectives.
Work
SBNA Software Solution
|Business Analyst
India
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Summary
Led product development for a SaaS Communication Contact Center, driving feature enhancements and strategic market initiatives.
Highlights
Spearheaded product development for the SaaS Communication Contact Center, identifying and implementing key features that directly addressed user pain points and boosted business objectives.
Facilitated seamless cross-functional collaboration with engineering, marketing, and design teams using Jira, ensuring product alignment and on-time delivery.
Authored comprehensive Product Requirement Documents (PRD), Business Requirement Documents (BRD), and Functional Requirement Documents (FRD), ensuring clarity across product workflows and specifications.
Enhanced user experience by designing intuitive user journeys with the UI team, achieving a 40% increase in user engagement and significantly improving overall satisfaction.
Conducted thorough manual testing to proactively identify and resolve issues early, reducing development rework by 30% and accelerating project timelines.
Contributed to the product pricing strategy and successfully managed product listing on the Microsoft Marketplace, expanding market reach.
Apple Holidays
|File Handler
India
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Summary
Managed B2B service initiatives and client communications, coordinating cross-team operations to ensure seamless travel delivery.
Highlights
Managed B2B service initiatives and client data, ensuring effective communication and robust relationship management for key accounts.
Coordinated intricate cross-team operations for seamless and timely travel delivery, optimizing client experience.
Promoted diverse travel packages, significantly enhancing customer satisfaction through tailored recommendations and support.
Education
Adithya School of Business Management, Anna University
Coimbatore, Tamil Nadu, India
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MBA
Business Analyst & Marketing
Grade: 9.26/10 CGPA
Lady Doak College, Madurai Kamaraj University
Madurai, Tamil Nadu, India
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B.Com
Computer Application
Awards
Emerging CEO
Awarded By
College
Recognized for exemplary leadership and significant contributions within the college community.
Languages
English
Certificates
Product Management
Digital Product Design Fundamental
Intro to Project Management by Google
Issued By
Product Launches Micro- certification
Artificial Intelligence Fundamental - IBM
Issued By
IBM
AI for Product Managers
Skills
Product Management
Product Strategy & Roadmap, Prioritization, Product Lifecycle Management, Go-to-Market Strategy, User Stories, A/B Testing, SDLC, Product Listing.
Project & Agile Methodologies
Agile, JIRA, Project Management, Cross-Functional Team Collaboration.
User Experience (UX) & Design
Wireframing (Figma), User Experience (UX), User Journeys, Digital Product Design.
Data Analysis & Quality Assurance
Data Analysis (SQL), Manual Testing, Market Research.
Documentation & Specifications
PRD (Product Requirement Documents), BRD (Business Requirement Documents), FRD (Functional Requirement Documents), Specifications.
Strategic & Analytical Thinking
Problem Solving, Strategic Thinking, Market Gap Identification, First-Principles Thinking, Business Objectives Alignment.
Communication & Client Relations
Communication, Client Management, Leadership, Empathy.
Projects
YouTube - Channel Specific Search Bar
Summary
Identified a user pain point (difficulty finding videos within channels) through a 100+ user survey. Proposed a channel-specific search bar that was appreciated by 80% of users, demonstrating strong relevance and impact.